Help center
Get help with Gid.
Ask from inside the app, write to the team, or find the answer in the documentation, section by section.
Last updated September 26, 2026
Reach us
In the app, by email, or from your account
In the app
Open Support
In the menu, open Support, then choose Live Chat, Submit a Ticket, or My Tickets to follow a request you already sent.
Who: everyone on the team.
By email
Write to the team
Technical support, integrations included: support@gidai.ca. Everything else: contact@gidai.ca.
The response time for each kind of request is on the contact page.
Your account
Password, deletion and your data
Forgot your password? Tap Forgot Password? on the sign-in screen. To delete your account, open Account Settings and tap Delete my account, or use the account deletion page. For a copy of your data, use the data export page.
Documentation
Find the answer, section by section
Each section says what that part of Gid does, where to tap and who can do it.
Section 1
Getting started
Create your company, bring your team in, install the app and plan the first week.
Section 2
Scheduling
Availability, building and publishing the week, confirmations and shift changes.
Section 3
Tasks
Tasks and checklists with an owner, a due time, proof and a reminder.
Section 4
Training
Build training from your menu, send it to the right people and see who has finished.
Section 5
Team communication
Channels, direct messages and announcements that show who read them.
Section 6
AI assistant and knowledge
Upload your documents, choose who opens each one and ask Gid.
Questions, answered
How do I reach Gid support?
In the app, open Support in the menu and choose Live Chat or Submit a Ticket. You can also write to support@gidai.ca.
I forgot my password. What do I do?
On the sign-in screen, tap Forgot Password?, then follow the link Gid emails you to set a new password.
Where do I get the app?
From the App Store, from Google Play, or in a browser at app-gidai-ca.web.app. Everyone works in the same workspace.
How fast does the team answer?
The response time for each kind of request is on the contact page.
Can Gid connect to my other systems?
Gid connects to your Google Business Profile today, and our team sets up the connection to your other systems. We build custom integrations free of charge for any system that allows it.
Still need a hand?
Write to the team with what you see on your screen. Technical questions go to support@gidai.ca.