Leadership

From The Floor. Every Gid article on leadership.

Latest in Leadership

A server at a small pizza restaurant leans slightly toward a seated regular, one hand open in explanation while a manager steps in beside them to quietly clarify the check, with pizza boxes, water glasses, and the low glow of dinner service around them. Candid, mid-conversation, no one looking at th

Leadership

When leadership changes land on one guest check

A marketing leadership change can look far away from the floor, until one guest order shows what mixed signals cost teams, trust, and repeat visits.

August 7, 2026 · 5 min read

An environmental portrait of a restaurant manager alone at the host stand before service, reviewing a handwritten weekly schedule pinned to a corkboard, one hand on the board and the other holding a marker, dining room softly lit behind them. The worker is focused and not looking at the camera, with

Leadership

A CEO change only matters if the shift gets clearer

Leadership changes make headlines, but one number should guide decisions this quarter: managers shape most engagement variance, and the floor feels it fast.

July 11, 2026 · 5 min read

Leadership

The floor changes faster when the people closest to it lead

Restaurants do not improve because headquarters says so. They improve when local leaders own the change and the system backs them clearly.

June 1, 2026 · 5 min read